Formal Resolutions

If the grievance is not resolved at Step One (or, given the nature of the grievance, Step Two begins the process) the student may file a written grievance with the Dean of Student Engagement and Support. The written grievance must contain, with specificity, the facts supporting the grievance and the attempt, if applicable, to resolve the grievance at the information level.

The Dean of Student Engagement and Support (or, depending on the nature of the grievance, another appropriate student success senior administrator) shall review the written grievance and conduct whatever further investigation, if any, is necessary to determine any additional facts that are needed to resolve the grievance. The Dean of Student Engagement and Support shall provide his/her written decision within ten (10) business days after receipt of the grievance.

In the event that the student is unsatisfied with the resolution reached by the Dean of Student Engagement and Support, he/she may proceed to Step Three within five (5) business days after receipt of the Dean’s written determination. Not proceeding to Step Three within the time period will result in the grievance not being heard and the matter being closed.